This is a follow up to an earlier post regarding Ready to Assemble kitchen cabinets (RTA).

I have answered a few questions from people looking to purchase from the same company that I did in the past. I felt that a new post was in order to be sure this information is easier to find.

Dear -name withheld-,

I purchased a sample cabinet directly through their Ebay auction. The 2 subsequent orders were done directly through their web site. I did not have any trouble.

I was surprised to hear that they were selling you a “sample”. I don’t see finish samples listed anywhere on their site. I have operated an e-commerce business in the past and I can tell you that anytime a consumer requests something that is outside of the normal operation, it tends to take longer. There probably isn’t a method in place to handle processing and shipment of this order. Perhaps they are setting up an “order sample” process and you are the first. Delaying until process is in place. Just a guess.

On top of that, I feel it is difficult to get a true sense of the finish and of the material with a small sample. I would encourage you to purchase a single cabinet (one that falls within your kitchen layout) to get a true sense of the quality of construction and finish (or lack of quality).

I can’t answer for the company, but my best guess is that this is sitting on someone’s desk who is busy with the normal routine and can’t seem to find the time to handle an order that is outside of the normal flow.

Good luck.

Sorry to bother you again, but your response was very helpful. A few more questions:

1- did you buy directly from the site or through eBay? I didn’t see a lot offered on eBay making it seem much easier to buy directly from them.

2- any special tricks in getting this company to respond to you? I sent an email asking about finish samples… no response, so I called. They told me to send them $6 through paypal & note which finishes I wanted samples of. I did it that day. That was a week ago. Sent another email asking about the timing of receiving the samples (I am eager to start my project) & no response. Called again today to ask about it & the lady was very uneducated in everything & not very helpful. Said it should only take a few days, but I have already waited a week… so I pressed, “… so I should expect them before the end of the week?” — Got a mumbled kind of “yes” - she didn’t even want to take down my name so she could look into it. And this is only $6 samples, so I am getting a little nervous about spending $1,000 with them. Just wanted to see if you had any tricks of the trade here since you were so happy with the service.

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