Rigid Tools with Lifetime Warranty
Wow, lifetime service on a power tool!!
I just stumbled across this on the Home Depot site. Rigid Tools is offering a lifetime warranty (for the original owner of the tool). This warranty even covers batteries! I’ll say it again, you can even get new batteries. (a lifetime of free replacement batteries).
Rigid makes a very nice power tool and provides it at a fair price. The lifetime warranty on the tool will definitely sway me in my next purchase.
LIFETIME SERVICE AGREEMENT FOR RIDGID® HAND HELD POWER TOOLS, STATIONARY POWER TOOLS AND PNEUMATIC TOOLS
In addition to the 3-Year Limited Service Warranty currently included with RIDGID® Brand Hand Held Power Tools Stationary Power Tools, and Pneumatic Tools, purchasers of these products may elect for a limited time to receive a free Lifetime Service Agreement. To accept this Lifetime Service Agreement, you must register your product and submit proof of purchase as described below. The Lifetime Service Agreement provides the original owner of qualifying RIDGID® Brand tools a lifetime of free replacement batteries, free service and free replacement parts subject to the limitations set forth below.
The Lifetime Service Agreement is available free of charge, for a limited time on all RIDGID® Brand hand held power tools, stationary power tools and pneumatic tools, subject to the terms and conditions stated below. Customers have 90 days from date of purchase to register tools for the Lifetime Service Agreement.
PROOF OF PURCHASE (RECEIPT AND ORIGINAL UPC CODE) WILL BE REQUIRED WHEN REGISTERING
REGISTER YOUR TOOLS THROUGH RIDGID.COM TO ACCEPT THE RIDGID® BRAND LIFETIME SERVICE AGREEMENT
To accept the RIDGID® Brand Lifetime Service Agreement, you must register your qualifying RIDGID® Brand Hand Held Power Tool, Stationary Power Tool or Pneumatic Tool within 90 days after purchase. For expedited handling, register by logging on to www.ridgid.com, click on “Support,†then “Product Registration,†and choose the appropriate product category to be led through the registration process. You may also register by US mail – simply complete a registration form found at point of purchase, then mail the card together with a copy of your store receipt and the original UPC from the package of the qualifying product to: RIDGID® Hand Held and Stationary Power Tool Technical Service, PO Box 1427, Anderson, SC 29622.
All registrations must be made under the name of an individual person. Within approximately 6-8 weeks after completion of the registration process, you will receive confirmation via email or US mail that will include your Lifetime Service Agreement Identification Number. Keep track of this number as you will need it in order to obtain service for your product under the Lifetime Service Agreement. A Lifetime Service Agreement card will be mailed to you; this will also include your Lifetime Service Agreement Identification Number.
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Cant go wrong with your product especially with your warranty glad to see you added the radio with the ipod set up thats my next purchase
I am really questioning Rigid Warranty process. When I bought the 24volt battery tools from Home Depot I thought if I had any problems with them I could just return them to the store and exchange the tool. Not so. I had a battery go bad on me and went to return it only to find out that I have to send it to the factory with the battery and charger (never told this when I bought it). Now, if I send the charger, knowing that it is not the problem, I would be out of commission for weeks. Since then I bought two more batteries only to find after heavy use they are not holding a full charge although they indicate it on the charger. Really wondering if the hassle of getting this tool repaired is worth it verse buying a whole new brand of tool. My Precipitating saw is now having issues holding on to the blade. Have a half a mind to take a trip to the factory. Any one else having problems related to Warranty?
Conrad,
Even if there is a warranty, it seems that there are hoops to jump through to have an item covered.
In fairness to the store, we have all made the mistake of not asking. This would probably be the procedure with most companies.
The problem with your new batteries holding a charge is troubling.
I bought a set of Ridgid Power Tools with lifetime Warranty in 2001. At that time I “registered” all the tools with Ridgid on their web site. Now, a battery is dead, so I called the local repair facility. I was told I need a registration number, and if I don’t have it just contact customer service. Customer service said if I don’t have that original thermal reciept (and it must be readable, or an 8 year old credit card statement, I do not have a warranty. I told them I “registered” them in 2001. They told me they started their current Warranty Registration in 2005, so anything done before that is just considered a purchase notification, not a registration. Bottom line is Ridgid has cheated me out of the lifetime warranty on the first claim I had. I have bought many other Ridgid tools since 2001, but I will never buy another. I just became a Makita buyer.
The crapiest warranty in the industry and HOME DEPOT sales people misrepresent RiGID tOOLS–try and get warranty in Canada from Rigid they (rigid treat us like the plague)
Bought a bunch of Ridgid tools in June and all seemed to work fine for the first few months. Now, the tools will not operate when it is cold. Numerous forums point back to charger / battery issues and Rigid seems to have no solution except creating customer headaches. Jeez, my 20+ year old makitas work fine? WTF!
Don’t post much but what I experienced with my Rigid Drill deserves a comment. I am a Handyman and had need for a smaller (12v) drill. The Ridgid with Lithium batterys seemed to be the answer. I recieved the drill as a present from my daughter and did not have the reciept. After about 1 year the charger reports both batteries as being bad, so I suspect the charger is bad. Packaged it all back up and went to my local Home Depot where I was surprised to find that they do not replace these drills. I also found that when registering the drill online that the Lifetime warrant means 3 years, not the Lifetime warranty that is clearly printed on the marketing package, signage at Home Depot, and other ads. When HD looked up the serial numbers off the batteries it reports this drill as being manufactured in 1988. Don’t think this drill was even made back then.
But I know it was purchased about a year ago. Anyway you would expect that if RIDGID is advertising Lifetime Warranty that the date of manufacture would not matter unless they are avoiding warranty work.
Previously I had purchased a corded Ridgid Hole Hawg drill and found that the variable cluch was slipping. Again HD did not honor and needed to go through the necessary hoops to get this repaired. Still not repaired due to lack of time to do the paper work. By the way Moen (By it for life) plays the same game.
I have become a huge fan of Harbor Freight tools because they replace anything in the store and yes sometimes the quality of the tool is not always the highest quality but I can buy two items, one for backup, and still spend 4-5x less on the tool and have less hassel getting the tool replaced. I guess the luck I have had with Ridgid tools is worse than with Harbor Freight (Chicago) tools. I know Ridgid had its good days but now it appears they are trying to stay in business by decieving their customers with high-hassel warranty which appears to not be lifetime warranty.
My Experience with Ridgid Tools:
Pay 4-5x more for tool.
Experience 4-5x more hassel on warranty claims.
Tools fail as often as Mid-quality Harbor Freight tools.
Advertising is very misleading and sets expectations that huge amount you pay will get you better tool or service.
So if you have a lot of cash to spend and don’t mind the huge hassel warranty then buy Ridgid, if want a very economically tool go to harbor freight and buy Chicago brand tools.
BTW: The Ridgid you buy from HD is NOT the same Ridgid from somewhere else. HD Rep told me this.
Phil
Handyman Express Idaho
@Andy E.
Agree with you there. Have had similar issues with a 12V lithium Ion batteries. Charger reports both bad. I suspect it is the charger. I guess I can jump through the hoops but what a hassle. Harbor Freight is the way to go with there mid-grade (Chicago) tools. Have had better luck with them and hassel free replacement in the store. Bonus: Savings of 4-5x the cost too. I have posted my expreience on this web site if interested in details…
Phil
Handyman Express Idaho
@Ernie Daviduck
Warranty, from my experience, is no better in the US.
Two companies on my list to avoid:
Moen (Buy it for life)
Ridgid (Lifetime Warranty)
Both companies are not customer geared and in order to get what you paid for (Warranty) be prepared to pay…
Moen – Pay to have the part they ship you installed by a Handyman.
Ridgid – Pay in time and Hassel to get any concern or actions.
Not much for laws but they need to come down on these companies pretty hard and make them honor their statements or quite setting false expectations.
Phil
Handyman Express Idaho.
@Dave C
Yep I understand what you are saying. They are misleading the consumers and doing everything they can to avoid warranty work.
If you want another similar experience try and get warranty on a Moen faucet, you know the one you buy for life…
These kind of companies cause us to mis-trust the other good ones.
If you have a Harbor Freight, you might give them a try. Clues
Buy only their mid-grade tools at the minimum (Chicago).
You will pay 4-5x less for tool.
In Store warrany cost is very resonable.
Will take tool back in store even if you have not purchased warranty, you just have to agree to by one on the replacement.
All the Ridgid tools (Except the See-Snake) I have had problems with and all within a year or less.
I too am giving up on Ridgid tools, the cost is HIGH, and the warranty sucks. Anyone that say they have great warranty must not have tried to do a warranty claim yet.
Phil
Handyman Express Idaho
I had a 24v Lithium Combo kit but sold it last year after frustration with the Batteries. Both went bad and I had to send them in through a service company for Ridgid. Come to find out that they were on back order! My cobo kit was worthless since it took 5 months! Now my Ridgid 12v batteries are bad. By the way…the 12v are on Back Order as well. No more Ridgid for me!
FEBRUARY 21 2010 at 3:30 p.m.
WE LIVE IN A WORLD, WERE ALWAYS SOMEONE COMPLAINS ABOUT SOMETHING, PEOPLE MUST UNDERSTAND THAT JUST HERE IN THE UNITED STATES ARE ABOUT
300 MILLION PEOPLE . IT’S OBVIOUS THAT EVERYTHING RUNS DIFFERENT THAN
40 YEARS AGO.
EVEN THE EDUCACIONAL PROGRAMS ARE DIFFERENT, BECOUSE I GUESS OUR NEEDS ARE DIFFERENT.
You need discussion forums like this, Edgar. So someone can be educated about a particular product.”COMPLAINING”, it’s more like constructive criticism. Here in the US we can do this, it’s a free country. I came here cause I’m having problems with Ridgid drill. Wish I would have seen all this complaining before I bought it. Making an educated decision probably prevented this purchase. I’m stuck now.
buy hilti. 2 year no cost warranty, no questions asked. my battery died, i called them up and they sent me a UPS label, i sent the battery back for free, and got my new battery in 2 days. no questions asked.
Hey Guys…
Anybody contacted your state Attorney General about this false advertising and not standing behind the Lifetime Warranty? I bet he/she would be interested in this and it might help a lot of folks. Might cause a class action lawsuit and make them fix the problem. Just a thought.
Ridgid tools are coverd by a Full Lifetime Warranty – which means that when the tool dies it’s lifetime is over, and the warranty dies with it.
So, you are the proud owner of a Ridgid tool with a Full Lifetime Warranty. When the salesman at the store told you the Ridgid tool had a “Full Lifetime Warranty”, what do you suppose he means? You weren’t thinking that if the tool failed that Ridgid might replace it, did you? Oh hell no, that’s not going to happen, because Normal Wear and Tear are not covered under the Ridgid “Full Lifetime Warranty”.
A quote from the Ridgid web site: “Products that are returned for warranty inspection after months or years of continuous reliable service are rarely found to be defective”.
Another exiciting quote from their site: “This warranty lasts for the lifetime of the RIDGID tool. Warranty coverage ends when the product becomes unusable for reasons other than defects in workmanship or material.”
I kid you not, it is the written policy of Ridgid Tools that the “Full Lifetime Warranty” lasts for the lifetime of the product and dies when the produt dies, and that when you pay to ship your dead tools back to Ridgid it is “rarely found to be defective”. It may not work, it may be dead as a doornail, but Ridgid rarely decides its defective and hell no they aren’t going to replace it under their “Full Lifetime Warranty”.
I have several ridgid tools. I have troubles with each tool ( well 7 out of 11) and for what I paid they should last longer. Ridgid gives the runaround approach on any warranty and I was led to believe I could take the tools back to HD where I bought them. So now I know of two liars. Parts can be found but again they are way too expensive for what they are. Support must watch porn all day as they sure as hell do not respond to any email. Ridgid can forget me or anyone I happen to meet EVER buying any more of their junk
I Bought my Rigid 18 volt drill in 2005, the the “guaranteed for life” batteries are now dead & NEED OF REPLACEMENT. so FAR I HAVE NOT BEEN ABLE TO FIND WHERE THOSE “AUTHORIZED SERVICE CENTERS” are.
next problem I see is that the receipt I have from Home was printed with disappearing Ink.
SO here is the “CATCH”
All registrations must be made under the name of an individual person. Within approximately 6-8 weeks after completion of the registration process, you will receive confirmation via email or US mail that will include your Lifetime Service Agreement Identification Number. Keep track of this number as you will need it in order to obtain service for your product under the Lifetime Service Agreement. A Lifetime Service Agreement card will be mailed to you; this will also include your Lifetime Service Agreement Identification Number.
i guess this warranty isn’t worth anything
I got a rigid hammer drill from HD last DEC. 2009. I was drilling away when the drill just stopped working. I took it back to home depot and got the run around and was finally told I would have to pay $35. to send it off for inspection for a repair. The manager’s attitude toward rather it would be fixed under warranty was very doubtful. Showing what home depot employees really won’t let you know about rigid warranties when they are trying to sell you one. Not the sell I got in the tool department the day I bought the thing and switched from dewalt. Let Me tell you. Keep your $35.00. After you send your tool off you will get a call back from home depot telling you either your tool is damaged beyond repair or you can pay to get it fixed. Either way you loose the $35 because of the inspection fee! Warranty at Home depot for ridgit tools is worthless!
Ignorant people who do not follow directions sure do love to complain!If you follow the directions on how to obtain your lifetime service agreement and read and comprehend the info.You will find that this is indeed a great service agreement.They replace batteries and repair your tools.I have used it and they do as they say.Just make sure you get that warranty card.Also,if you register online you can print the info so you can obtain service with it.